Every user and user representative has the right to be treated with dignity and respect. The DISCLOSURE process is part of this.
What is it?
In the case of an accident, a user or his/her representative has the right to know why the accident happened and how to prevent it from happening again.
Steps in the disclosure process:
- We answer all questions honestly and openly.
- We give all the necessary information about the accident to the user or representative. (The caregiver, the human relations officer, the educator or the manager must provide details on the type of accident, how it happened and the services given right after it occurred.)
- We recommend support measures to reduce the effects of the accident (such as psychology services or changes to the living environment) to the user or representative.
- If the user’s family, caregiver, friends or partner are affected by the accident, we recommend support measures for them, also.
- We explain what we have done to prevent a similar accident from happening again, or what we plan to do.
- If we don’t know the cause of the accident, we look more closely at how it happened to better understand. As we go over the facts and learn new things, we inform the user or representative.
- We make improvements across WMRC to reduce the risk of the same type of accident happening again.
- If the user wants to make a complaint to the WMRC Ombudsman, we can support the user in making the complaint.
We strive to offer the safest possible services to each user and family.